Monday 28th August

  1. Registration

    Tea and coffee available

  2. Welcome to Country

  3. Big hearted opening address

    Adam Mooney
    Chief Executive Officer
    Good Shepherd Microfinance

  4. A heart-led approach to changing the system

    Sian Williams
    Director
    Financial Health Exchange, Toynbee Hall UK

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    In June, we saw the appointment of the UK’s first Minister for Financial Inclusion. So what’s the landscape like in the UK for financial inclusion? What can we learn from some of their innovative programs that are making a difference? International speaker, Sian Williams, will talk about this with a focus on her work to help organisations better understand their impact on the financial health of their customers as well as making financial products and services more inclusive.

  5. What does heart mean in banking?

    Anna Bligh
    Chief Executive Officer
    Australian Bankers’ Association

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    Is it possible to put the heart back into banking? The CEO of the Australian Bankers’ Association and former Premier of Queensland, Anna Bligh, will deliver the opening keynote address at the 2017 Microfinance Conference. Ms Bligh will talk about the Banking Reform Program, what actions the banks taking to make banking better and why building trust and confidence in banks important for everyone.

  6. The People At The Heart of What We Do

  7. Morning Tea

  8. Insights from organisations with heart

    Kon Karapanagiotidis OAM, CEO and founder, Asylum Seeker Resource Centre
    Bec Scott, Chief Executive Officer and Founder, Streat
    Amanda Young, Chief Executive Officer, First Nations Foundation

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    This panel is all about the ♥. Three big hearted CEOs from some of Australia’s most innovative and exciting not-for-profit organisations will discuss their insights, learnings and ideas for leading organisations with heart. This panel will touch on the secrets of how to: connect your people with your mission; reach the hearts and minds of your supporters; and ensure that your work remains at the heart of the community.

  9. Strengthening the heart of NILS

  10. We love “The Price is Right”

  11. Lunch

  12. The heart behind decisions

    Katy Davis
    Managing Director
    ideas42

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    What’s at the heart of behavioural economics and how can it make a difference to financial inclusion? Our international keynote, Katy Davis, is a world renowned expert on how to apply insights from behavioural science to social problems. Katy works with the finance sector in the US to understand how people make financial decisions, what drives those behaviours and what enhancements can be made to improve outcomes.

  13. Workshops Session # 1

    • Application preparation with myNILSapp

      **All myNILSapp workshops at the Conference are now full.  To be added to a wait list and/or be the first to learn about new training opportunities for myNILSapp, please email expressions of interest to goodlearning@gsmicrofinance.org.au

       

      We’re using technology every day to connect us to each other instantaneously and streamline our lives. It helps speed up what we want to do, from sharing funny cat videos to paying our bills, with Australia being the world-leader in mobile banking access. Now we can now use it to streamline the process for our NILS clients seeking a loan. This practical session will guide you through myNILSapp and develop application preparation skills to help serve clients more efficiently.

       

    • Credit repair and debt vultures

      Presented by Cat Newton, Policy Officer and Lachlan Edwards, Senior Solicitor, Consumer Action Law Centre

      Business is booming for debt vultures: unregulated companies that promise to help people in financial hardship or concerned about their creditworthiness by offering a range of interconnected services, from ‘repairing’ credit reports to debt agreements and everything in between. But does the reality live up to the slick advertising promising a ‘life free from debt’ or a ‘clean’ credit report? This workshop will enable you to spot debt vultures and help people access free services they can trust.

       

    • Managing healthy programs

      Leaders of microfinance programs are experts who are plate spinning to keep everything running smoothly. There are metrics to measure and report on; staffing needs to take care of; and plenty of spot fires to put out. This workshop gives you a chance to put down all of the plates and take a few moments to focus on the tools that can ensure continuous improvement is embedded into your program and that your leadership skills are given a chance to shine.

    • Media strategy and engagement

      Are you looking to ‘cook up’ a successful marketing strategy for your NILS program? Do you know the secret ingredients when it comes to marketing and media that actually work? Our expert Marketing Masterchefs are going to share with you a recipe that has been passed down through generations of microfinance providers. Join us for a spot of baking and the opportunity to taste test a variety of practical marketing tools.

    • Research revelations

      Presented by:
      Dean Pearson, Industry & Business Economist, National Australia Bank

      In Australia, we have some of the brightest minds working to understand the most difficult challenges concerning financial resilience and inclusion. Although research can help to inform decisions and devise policies, at its core research in the financial inclusion landscape is all about people. How people live, how they could live better, what’s working for them and what’s not. These are the fascinating insights we can use to inspire us to work towards financial freedom for all. This session will expose you to some of the latest in the field of financial inclusion research.

  14. Afternoon Tea

  15. Leading with heart

    Dr Christine Nixon APM
    Chairperson
    Good Shepherd Microfinance

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    In this keynote, Christine Nixon draws on her experiences as the former Chief Commissioner of Victoria Police and the Chair of the Victorian Bushfire Reconstruction and Recovery Authority to discuss the importance of leading with heart. Her recent book in partnership with Amanda Sinclair, Women Leading, argues that emotion in leadership is not a weakness but a sign of intelligence. Christine will discuss topics in leadership that women don’t often talk about – like when to ‘wear your heart on your sleeve’ and how to own your power.

  16. We love new ideas — online product preview

  17. Close

    Ben Jackson

    CEO

    Hills Community Aid and Information Service

  18. 2017 Microfinance Awards Cocktail Evening

    With special guest: Clare Bowditch

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    Clare Bowditch is a musician, writer, and sometimes actor, who believes there is no better time in the history of history to be a big-hearted, independently-thinking, “sensitive creative type” who wants to make a living doing what they’re good at. Clare will speak about the courage needed to be big-hearted and she’ll sing a couple of songs to get us in the mood to celebrate the Award winners!

Tuesday 29th August

  1. Registration

    Tea and coffee available

  2. Big Hearted Welcome

    Elliot Anderson
    Head of Financial Inclusion — Corporate Affairs
    National Australia Bank

  3. Getting kids to love financial literacy

    Nicole Pedersen-McKinnon
    Money Matters Expert

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    Nicole Pedersen McKinnon is a financial literacy campaigner and educator across newspapers, online and on television. Nicole has been working with high school students in Australia to make financial literacy fun! She developed the innovative Start Money Smart program when she realised that it’s entirely possible for kids to go through school and learn nothing about managing money. So how does your financial literacy stack up against a sixteen year old? Take the test to find out.

  4. It’s time to love data

    Andrew Rudd
    Head of Analytics A/NZ
    Experian

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    It’s time for not-for-profits to get smart about ‘big data’. Andrew Rudd from leading international data insights company, Experian, will talk about the potential for data to inform programs and improve outcomes for clients. Experian is supporting not-for-profit organisations by finding the good that data can do for our economy, people and society – the program is called the Heart of Experian and it’s one way that employees are giving back.

  5. How to know (and love) your client

    Dr Susan Feldman, Adjunct Associate Professor, Monash University
    Nick Merry, Director of Analytics and Consulting, Experian
    Sian Williams, Director, Financial Health Exchange, Toynbee Hall, UK
    Lisa Carroll, Chief Operating Officer, Good Shepherd Microfinance

    Read More

    Knowing and understanding our client needs has to be at the heart of our microfinance work. With access to more data than ever before, we’re starting to paint a vivid picture of our clients. During this panel discussion, we’ll learn more about the demographics of our client including who they are and where are they, in addition to some of the emerging client need particularly for women as they age.

  6. Morning Tea

  7. Test your building skills

  8. The potential of test and learn

    Lisa Crawford

    Director – Settlement and Multicultural Affairs

    Victoria State Office, Department of Social Services

  9. Workshops Session #2

    • Application preparation with myNILSapp

      **All myNILSapp workshops at the Conference are now full.  To be added to a wait list and/or be the first to learn about new training opportunities for myNILSapp, please email expressions of interest to goodlearning@gsmicrofinance.org.au

       

      We’re using technology every day to connect us to each other instantaneously and streamline our lives. It helps speed up what we want to do, from sharing funny cat videos to paying our bills, with Australia being the world-leader in mobile banking access. Now we can now use it to streamline the process for our NILS clients seeking a loan. This practical session will guide you through myNILSapp and develop application preparation skills to help serve clients more efficiently.

       

    • Strengths-based practice

      When a person approaches a microfinance program they focus our attention on something missing in their life – a fridge, a washing machine, or another essential item which is negatively affecting their wellbeing. The many strengths and resources that the client possesses can easily fade into the background. Help us collaboratively create a different approach, ‘Strength-Based Practice’. By sharing your own practice and experience working with applicants we will answer the questions: What does strength-base microfinance practice look like and what difference does it make to client outcomes?

    • Volunteer recruitment and engagement

      If you add all of the people in Sydney with all of the people in Adelaide you will get 6.3 million, which is roughly the number of people in Australia that volunteer. That’s a lot of people!  But this doesn’t mean that it’s always easy to find the right volunteers and to keep them engaged.  Volunteers can bring a huge amount of heart to an organization and this workshop will give you practical tools and ideas to recruit and engage them effectively.

    • Partnership and uncommon alliances: reaching clients and sustaining programs

      It’s never been a more important time to connect with each other to support our clients.  This interactive workshop will explore the art of developing community awareness and strategic partnerships, some uncommon, across the Community, Corporate and Government sectors.

    • Reaching new heights: Growth mindset

      Presented by:  Aaron Densham

      Growth mindset research grew out of insights drawn from animal behaviour and then how students in schools are able to learn and achieve their potential. It’s taken the world by storm and puts power in the hands of the individual to expand their own horizons. Growth mindset describes the ability to retain motivation in the face of mistakes, understand that brain is plastic and that intelligence is not fixed. In this hands-on workshop you’ll begin to explore your own mindset tendencies and areas that may be holding you back from a greater sense of free will to achieve what you want to.

  10. Lunch

  11. Workshops Session #3

    • Application preparation with myNILSapp

      **All myNILSapp workshops at the Conference are now full.  To be added to a wait list and/or be the first to learn about new training opportunities for myNILSapp, please email expressions of interest to goodlearning@gsmicrofinance.org.au

       

      We’re using technology every day to connect us to each other instantaneously and streamline our lives. It helps speed up what we want to do, from sharing funny cat videos to paying our bills, with Australia being the world-leader in mobile banking access. Now we can now use it to streamline the process for our NILS clients seeking a loan. This practical session will guide you through myNILSapp and develop application preparation skills to help serve clients more efficiently.

       

    • StepUP session

      This session is specifically designed for organisations who are currently involved in StepUP.  Please note this workshop will run for an extended time and commences during the conference lunch break. We invite delegates attending this workshop to collect a lunch plate from the catering area to bring to this session for a prompt start.  Please see the staff at Registration Desk if you have any questions.

       

    • Lead well

      Presented by:  Sharon Hooker, Macarthur NILS

      You are not the same person today as you were yesterday, and tomorrow you will be different again. In a world where we are constantly changing and adapting to what is going on around us – how do we not just survive, but find ways to thrive? When we spend our days meeting and answering to the needs of others, how can we continue to lead with energy and strength? In this workshop come join Sharon Hooker of Macarthur NILS investigate ways in which we can navigate the expectations of leadership whilst supporting ourselves and others to achieve our best.

    • Knowing our clients

      Our clients are at the heart of everything we do. So who are they? And where are they? This workshop uses rich data to help you get to know the target clients. You’ll use this insight to develop a reach strategy that puts Microfinance in the hands of anyone who needs it.

    • Hearts and minds: How people make decisions

      Behavioural economics brings to together psychology, economics and marketing to better understand the often-hidden factors that influence consumer behaviour. Even the Prime Minister’s office now has its own behavioural economics team. So what’s all the fuss about? What can we learn from this emerging field of research? In this hands-on workshop, we’ll look at how behavioural economics is being used across government, business and community and you’ll walk away with three key techniques to support clients to make better decisions and to change behaviours.

  12. Financial resilience in Australia

    Kristy Muir

    CEO

    Centre for Social Impact

  13. Backing the bold

    Andrew Thorburn

    CEO

    NAB

  14. Close

    Adam Mooney
    Chief Executive Officer
    Good Shepherd Microfinance